Capital One Financial Corp.
CEO: Richard D. Fairbank
CDE: Rob Keeling
Diversity mission: Capital One is committed to supporting business growth in our communities and working with firms owned and operated by minorities, women, and other historically under-utilized groups. We have developed a highly-regarded reputation for aggressive involvement of a diverse range of third parties.
Rob Keeling, Capital One’s vice president of human resources and chief diversity executive, says, “Being a company where our associates can bring their whole selves to work is key to our success. Diversity and inclusion at Capital One is about putting our differences to work to add value to the business. When people focus all their energy on delivering their best, we all win—our customers, coworkers, communities and shareholders.” Keeling has led the diversity team since 1999, when he created the position, and is responsible for diversity initiatives across the company’s many lines of business. Partnering with leaders within various business units, Keeling and his team also coordinate localized strategies via diversity councils. Capital One’s values center on excellence and doing the right thing. Richard D. Fairbank, founder, chairman and CEO, nptes, “At Capital One, we strive to attract great people and to give them the opportunity to be great. An essential part of our approach is to bring together associates with diverse perspectives, backgrounds and experiences which reflect the customers and communities we serve. The diverse talents of our people provide a critical advantage in the marketplace as we work together to innovate and build an enduringly great company.” The company has innovative and flexible work/life benefits and over 10 employee resource groups, plus backup childcare in the corporate headquarters, fertility assistance, foster-care assistance and reimbursement, designated parking for expectant mothers, resources for adoptive parents and associates considering adoption, resources for current/prospective parents, on-site health centers, benefits for same- and opposite-sex domestic partners of employees, assistance for telecommuters and resources for parents and family members caring for children on the autism spectrum. The company connects to the marketplace through these groups and through its philanthropy, with 73% of its philanthropic endeavors aimed at multicultural nonprofits. For example, the Capital One Financial Scholars Program with UNCF reaches more than 50 historically Black colleges and universities. Capital One has mandatory diversity training for its entire workforce, held every month for a full day, including metrics to help measure the success of training and obtaining feedback from employees about the training. Capital One is also known for its quality mentoring programs, including virtual mentoring, group mentoring, special mentoring for new hires, line-of-business mentoring, a Future Leaders Forum, and the Career Development Center. Six Associate Networks (African American, Asian, Hispanic, LGBT, Military, and Women’s) are open to all associates and support the company’s diversity strategy. The top three levels of executives at Capital One are all part of the company’s formal mentoring program. Recent awards include being named to Working Mother’s 100 Best Companies list, being listed among the Best Places to Work for LGBT Equality by the Human Rights Campaign Foundation, and receiving the National Minority Business Council’s Corporate Diversity Award.