CEO: Michael J. Ward
CDE: Susan Hamilton
Diversity mission: Developing and sustaining a strong, diverse organization is essential to achieving our business objectives. It all boils down to our ability to be competitive in a changing marketplace. And one of the best ways to do that is by creating an environment that attracts, develops and retains the top people.
CSX believes developing, embracing and sustaining a strong, diverse organization is essential to achieving its corporate goals and remaining competitive in a rapidly changing environment. The firm creates a culture of diversity and inclusion through innovation, collaboration, and risk-taking. Inclusion at CSX entails fostering an environment where everyone, regardless of their differences, feels respected, safe, and valued. Diversity and inclusion aren’t simply about preferences, quotas, changing people’s beliefs, or affirmative action; the company aim is to engage everyone, regardless of age, gender, race, tenure, railroad affiliation, physical challenges, sexual orientation, geographic location, education level or income. Chairman of the Board/President/CEO Michael Ward explains, “They say that creating a culture of inclusion is a journey. At CSX, we’re committed to fostering innovation, collaboration and risk-taking. We’ve built coaching and inclusion into our core competencies and as a result, we are now seeing this new culture emerge.” CSX employees participate in over 20 inclusion groups and councils throughout a 23-state network, and are actively involved in both community service and recruitment on behalf of the company. The CSX employee affinity and networking groups include African-Americans, Asian-Americans, Hispanics, young professionals, women’s network, military, working parents, gay, lesbian and transgender employees and adults caring for aging parents. In 2010, about a quarter of CSX management personnel were from diverse backgrounds, about half of the employees hired in the prior three years were diverse and the railroad was being recognized for its diversity activities by a number of national groups and publications. Recent awards include the 2011 Disability Matters Workforce Award from Springboard Consulting, LLC in consideration of CSX’s programs and initiatives that dealt with recruiting, training and the Americans with Disabilities Act, and the 2010 AMVETS Employer of the Year Award for hiring former military members and supporting programs that help military personnel transition back into civilian life. These and other awads and designation have underscored acknowledging CSX’s commitment and training programs to help diverse managers move up into the executive ranks. Susan Hamilton, diversity AVP and chief diversity officer recently noted, “CSX views diversity and inclusion as integral to our mission of being the safest, most progressive North American railroad, relentless in our pursuit of customer and employee excellence. Employees who feel valued show it in their daily work. Our record in safety, operations and financial results in recent years attests to that fact.”