Vice President of Customer Care
Blue Shield of California
Shayna Schulz joined Blue Shield of California in 2015. She is responsible for operational strategy and member experience: enrollment, benefits, claims, provider operations, appeals and grievances and customer contact centers. Before joining Blue Shield of California, Schulz served as vice president of Customer Service at Allstate, where she led the company’s 2,000-person customer contact center organization supporting the needs of Allstate customers across the company’s property, casualty, life and retirement lines of business. As executive sponsor of Blue Shield’s Women Lead to Excellence employee resource group, Schulz is committed to developing leaders and enabling women and men to reach their full potential and excel in their careers. Schulz holds a Bachelor of Arts Cum Laude in English Literature and a Bachelor of Music in Vocal Performance from Boston University, and a Master of Business Administration from Massachusetts Institute of Technology.