Insights from Pam: establishing metrics to track results

Insights From Pam:
SkiNy of Diversity Recruiting: Best Practice Trends in Recruiting Strategies
Chapter 12: establishing metrics to track results

I believe in a three-step approach to establishing effective measures to ensure best case results based on current circumstances, changing environmental dynamics, and mandates by any authority you deem accountable.

1. Goal Setting:
   5 principles that are important in setting goals that will motivate others: clarity,
   challenge, commitment, feedback, and task complexity.
2. Key Performance Indicators:
   To be effective, a KPI must:
   ✓ Be well-defined and quantifiable.
   ✓ Be communicated throughout your organization and department.
   ✓ Be crucial to achieving your goal.
   ✓ Be applicable to your Line of Business (LOB), department, or function.
3. Tools to Measure Progress:
   At minimum, tools should measure progress, identify gaps, and provide action steps
   to support behavior changes.