Insights From Pam:
SkiNy of Diversity Recruiting: Best Practice Trends in Recruiting Strategies
Chapter 12: establishing metrics to track results
I believe in a three-step approach to establishing effective measures to ensure best case results based on current circumstances, changing environmental dynamics, and mandates by any authority you deem accountable.
- Goal Setting:
5 principles that are important in setting goals that will motivate others: clarity,
challenge, commitment, feedback, and task complexity.
- Key Performance Indicators:
To be effective, a KPI must:
✓ Be well-defined and quantifiable.
✓ Be communicated throughout your organization and department.
✓ Be crucial to achieving your goal.
✓ Be applicable to your Line of Business (LOB), department, or function.
- Tools to Measure Progress:
At minimum, tools should measure progress, identify gaps, and provide action steps
to support behavior changes.