CEO: Richard Fairbank
CDE: Robert Keeling
Capital One’s values center around “Excellence” and “Do the Right Thing,” and the bank recognizes that having a diverse range of talents, perspectives, backgrounds and experiences is an invaluable asset for its business and enables it to better serve its customers and communities. The bank has innovative work/life benefits, including childcare in the corporate headquarters, fertility assistance, foster-care assistance, foster-care reimbursement, expectant mothers’ designated parking, a resource for adoptive parents, associates considering adoption, and current/ prospective parents, on-site health centers, and more, including benefits for same-sex domestic partners of employees. The company has 10 employee-resource groups, including adoptive parents, telecommuters, and parents and family members caring for children with autism. It also has mandatory diversity training for its entire workforce, held every month for a full day. There are metrics in place to measure the success of training, including sending evaluation surveys to employees after classes so they can provide feedback on the course, facilitators and materials.