USAA’s diversity and inclusion strategy includes the retention and growth of their workforce, the maintenance of an inclusive workplace, and diversity among their suppliers. To meet their first goal, USAA interviews diverse groups of candidates to ensure they hire the best talent. Additionally, USAA provides their workforce with career development programs and internal mobility opportunities. They also offer flexible work options and exceptional benefits. USAA maintains an Affirmative Action Program, Harassment Prevention Program and Equal Employment Opportunities. To promote inclusion in the workplace, USAA provides diversity and inclusion skill building and training. They also celebrate cultural heritage month events recognizing the rich diversity of their workforce. Employees are offered multiple career development and mentoring resources and tools. Leaders in the company leverage multiple feedback channels for employee ideas and conduct engagement surveys of all employees. They also maintain an innovation lab and interactive tools and resources to foster inclusion and innovation. To assist in creating an inclusive environment for all, USAA utilizes Diversity & Inclusion Business Groups (DBG’s). To ensure that their supply chain is as diverse as the communities they serve, USAA depends on their Supplier Diversity Program. The program seeks to foster an inclusive supply chain that includes minority, women, veteran, disabled, and LGBT+ owned businesses, with an emphasis on increasing opportunities for veterans and military spouses.